Tracking and Delivery
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When will I receive my order?
Orders placed before 3:30 PM from Saturday to Thursday will be delivered the next business day, while orders placed after 3:30 PM (and all day Friday) will be delivered in 2-3 business days.
Your delivery details will be displayed on your checkout page as you shop.
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Can I change my delivery address after I've placed my order?
No, you won't be able to change it online. But you can ask for a change of address when our delivery partner calls you before delivering your order. If you choose to do that, though, remember that it may delay the delivery.
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Can I book a preferred delivery time?
No. Your order will be delivered the next business day if you’ve placed your order before 3.30 PM, Saturday to Thursday. Orders placed after 3.30 PM (and all day Friday) will be delivered in 2-3 business days.
Delivery usually occurs between 8:00 AM and 7:00 PM. If you are not available, our delivery partner will contact you to arrange a new date and time that is convenient for you.
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Do you deliver to multiple addresses?
We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.
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Do you deliver to countries outside Bahrain?
We're sorry, at the moment we only deliver to addresses within Bahrain.
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I was unavailable each time your delivery partner tried to contact me. Can you ask them to call me again?
Of course! Call us on 8000-1629 and we'll sort it out.
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Do I need to show my ID when my order arrives?
Yes, please keep your valid Identity Card or Passport handy to show our delivery partner when they deliver your order.
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Can someone else receive my order on my behalf?
Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own (Passport or Identity Card).
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