Business Update

  • What measures are you taking to ensure the safety of my products?

    Our teams are closely following COVID-19 guidelines as per the World Health Organization (WHO) and the local and national authorities. Your safety is of utmost importance to us. As a homegrown brand, we are in this together with you and understand your concern about yourself, your families and the communities we all live in.

    Our number one priority will always be the health and safety of you, our customers and our own people. We would like to share with you a few precautionary measures we have been practicing in our daily operations:

    Sanitised facilities. We own and operate all our warehouses ourselves, and ensure the highest standards of cleanliness and hygiene at all our facilities. In addition to our stringent safety standards, we have further introduced disinfection processes and rigorous sanitation of all locations. Along with sanitisers at all workstations, our employees have the appropriate protective gear to ensure their safety and yours.

    Driver hygiene. All our drivers have been trained on hand hygiene best practices as per WHO guidelines. Additionally, they are now sanitising their hands before and after every interaction.

    Contactless home deliveries. We have now advised changes to our standard doorstep procedure so that prepaid orders can be left at your door rather than being handed over – to minimize interaction.  For all Cash on Delivery orders, our couriers are trained on hand hygiene and will be sanitising their hands before and after every interaction.

     

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  • I would like to return an item/s I purchased online, what should I do?

    You can return your products in three easy ways.

    I. Return to Store

    1. Wrap your products in their original shipping packaging and bring them along with your invoice to any Max store in Bahrain.
    2. Hand over your return - an authorised staff member will take your package.
    3. After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund, a Credit Note that you can spend in-store or online, or a refund to My Credit in your account. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note. If you've used PayPal, you can ask for a PayPal refund or a Credit Note.

    II. Request a return online

    1. Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email.
    2. Wrap and seal your products in their original packaging.
    3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
    4. We’ll check your returns and credit your refund to your card, bank account or PayPal account within 4-15 days. If you’ve paid by cash, you’ll receive a refund to My Credit in your account. Guest users who have paid by cash will receive a Return Voucher.

    III. Call for a pick-up

    1. Wrap and seal your products in their original packaging.
    2. Call us on 8000-1629 to schedule a pick-up time and location.
    3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
    4. We’ll check your returns and credit your refund to your card, bank account or PayPal account within 4-15 days. If you’ve paid by cash, you can opt for a transfer to your bank account or a refund to My Credit in your account. If you’re a guest user, you will receive a Return Voucher.

    Don’t forget to check our returns policy for a list of products that you cannot return.

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  • I would like to return an item/s I purchased instore, what should I do?

    Return to Store

    1. Wrap your products in their original shipping packaging and bring them along with your invoice to any Max store in Bahrain.
    2. Hand over your return - an authorised staff member will take your package.
    3. After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund, a Credit Note that you can spend in-store or online, or a refund to My Credit in your account. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note. If you've used PayPal, you can ask for a PayPal refund or a Credit Note.

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  • I want to collect my order from store

    Collection is now available from a number of stores. Some stores remain closed and your item/s will be held for you to collect once they reopen. Alternatively, if you would like to cancel your order, please contact our customer support team who will be able to assist you.

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  • I have a credit note which expired whilst your stores were closed, is there anything I can do?

    Credit notes are valid for 6 months, in the event it expires during the period of store closures, please contact our customer support team who will be able to assist you.

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  • I visited one of your stores and it was closed.

    Due to territory regulations we have temporarily closed a number of stores. We are continuously monitoring the situation and will endeavour to reopen all of our stores as soon as possible.

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  • Your customer support team were meant to contact me, and they are yet to do so,

    We are currently experiencing extremely high volumes in our contact centre. It will take us slightly longer than usual to contact you. Alternatively, you can you can find the answer to our most frequently asked questions here.

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  • I am unable to contact your customer support centre.

    We are currently experiencing extremely high volumes in our contact centre. Alternatively, you can you can find the answer to our most frequently asked questions here.

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